Return & Exchange Policy

We want you to feel confident ordering from TPM Footwear. Eligible items may be returned within 30 days of delivery.

Return Eligibility

To be eligible, shoes must be unworn, unused, clean, and in their original condition with original packaging and any included accessories. Proof of purchase is required. We recommend trying shoes on indoors on a clean surface.

Start a Return

Contact us at paco.deng@tpm3d.com before sending any item back. Returns sent without prior authorization may not be accepted. We will provide return instructions and the applicable return address.

Return Shipping

For change-of-mind or size-related returns under our voluntary 30-day policy, the customer is responsible for return shipping unless we state otherwise. If an item arrives defective, damaged, or incorrect, contact us promptly with your order number and photos; where the claim is accepted, TPM Footwear will cover the reasonable return shipping cost or provide another appropriate remedy.

Exchanges

Size or color exchanges are subject to availability. The fastest option may be to return the eligible item and place a new order. Contact us before returning the item so we can confirm the available option.

Refunds

Once your return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund. Original shipping charges are not refundable for voluntary returns unless required by law or the return results from our error or a defective item.

Non-Returnable Items

Items that have been worn outdoors, used, damaged after delivery, altered, or returned without the original packaging may be refused under our voluntary return policy. Items identified as final sale are not eligible for voluntary returns, except where required by law or where the item is defective or not as described.

International Orders

Customs duties, import taxes and related charges are handled according to the rules of the destination country and the party that collected them. TPM Footwear cannot guarantee reimbursement of duties or taxes on voluntary returns.

Local Consumer Rights

This 30-day return policy is in addition to any mandatory rights you have under applicable consumer law. Nothing in this policy limits rights that cannot legally be excluded. For example, certain customers purchasing online in the European Union or United Kingdom may have statutory cancellation rights, and customers may have additional remedies for defective or non-conforming goods.