Shipping Policy

TPM Footwear ships to selected international destinations shown at checkout. Available shipping methods, charges and estimated delivery information depend on destination and are displayed during checkout where available.

Order Processing

Orders are prepared for shipment after payment is confirmed and inventory is available. If an item has a product-specific production or dispatch lead time, that information will be shown on its product page or during checkout. We will contact you if an unexpected issue materially affects fulfillment.

Delivery Estimates

Delivery estimates are estimates rather than guaranteed arrival dates unless expressly stated otherwise. International transit may be affected by carrier operations, customs processing, weather, public holidays or other events outside our reasonable control.

Tracking

When tracking is available, tracking information will be provided after the order ships.

Customs, Duties and Taxes

International orders may be subject to import duties, taxes, brokerage or customs charges imposed by the destination country. Unless checkout specifically states that these charges are included, the recipient is responsible for charges assessed on import.

Shipping Address

Please check your shipping address carefully before completing checkout. Contact us as soon as possible if you notice an error. We cannot guarantee an address can be changed after an order has entered fulfillment.

Lost, Damaged or Incorrect Shipments

If your shipment arrives damaged, contains the wrong item, or appears to be lost, contact us at paco.deng@tpm3d.com with your order number and relevant photos or tracking details so we can review the issue and determine the appropriate next step.